FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to vivrantthingsboutiquenc@gmail.com

Need Help?

If you have an issue or question that requires immediate assistance, drop us an email and we will get back to you within 20-36 hours!

Frequently Asked Questions

Due to COVID-19, We will not allow return or exchanges to ensure quality health and the safety of our customers & staff. We thank you for your humble understanding regarding this matter. Please read the product description to ensure you're ordering the correct size.

UNVERIFIABLE ADDRESSES Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city.

RETURN TO SENDER Packages that are 'returned to sender' due to incorrect shipping information provided by customer, will be issued a store credit minus shipping costs.

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.

ORDER PROCESSING/SHIPPING TIMEFRAME All domestic orders are processed and shipped within 2 to 3 business days. However, Due to COVI D-19 safety precautions, orders may take an additional 5 to 7 business days to ship & began tracking via the carriers website. If there is tracking concerns once the order has been shipped, please contact the carrier. It is highly recommended that you wait after the 3-5 business day time frame. *Virvant Things Boutique does not assume responsibility for lost or stolen packages.

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